Updated Covid hibernation information. Cancellations from the 19th of May onwards will receive holiday program credits for the classes that will be missed and money paid in March 2020. These credits will be valid for 12 months from the date of notification. This information is as per customer emails sent via our booking systems. All cancellations must be made in writing.
DUE TO MANDATORY SHUT DOWN Aquatots has ceased operating from the 23rd of March 2020 until further notice. This decision has been made with the best interest and health of our team, swim school families and community in mind. All cancellations after this date will receieve a credit placed on your account for return to the program. If your child continues to remain enrolled (suspension) they will return to class when we reopen and a stop will be placed on your account, there is no need to advise us if this is what you want to do as it will be assumed after COB 23/3/20, any over payments will be placed towards future enrollments. We look forward to seeing you all again soon.
Aquatots requires notification of your cancellation in writing by the end of the current term for the following term. All emailed cancellations will receieve a personal reply. If you do not receive a reply withing 72 hours please assume we have not received your notification. Cancellations received before the due date are eligable for a refund of fees paid towards the following term minus bank charges. Cancellations for term 2 2020 are due by COB the 9th of April 2020. (term 1 cancellations where due before the 22nd of December 2019)
If your notification is received after the due date the full term fees are due and monetry refunds are unavailable but lessons that will be missed are given as holiday program credit notes. These holiday program credits will be valid for 12 months form the date of notification and will mean your child can make up the lessons they will miss in one of our school holiday programs.
The cost of one off term with Aquatots is $260 per child. If you are cancelling after one term with Aquatots your refund if required will be adjusted to reflect this.
To cancel please fill out the form below.